Frequently Asked Questions
FAQ Contents

About Code of Everand

  • What is Code Of Everand?
  • How much does Code Of Everand cost?
  • What do I need to play Code Of Everand?
  • How do I start playing?
  • Can I chat with other players?
  • Can my account information be viewed by other people?
  • I'm in the game! Now what?

Registration Issues

  • I have created an account but when I log in I receive a message that says my account has not been verified. How can I play?
  • My Parent/Guardian can't find the Verification email. Where could it be?
  • My Parent/Guardian checked their Spam folder and the verification email is nowhere to be seen. What do I do now?
  • I have re-sent my Verification email but my Parent/Guardian still has not received one. What can I do to get this email?
  • What if I have forgotten my password?
  • I still have questions... how can I contact you?
  • How do I delete my child's account?
  • What does "School Year" mean on the Register page?
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About Code of Everand

Q. What is Code Of Everand?

Code of Everand is a multiplayer online game, which has been developed by the Department for Transport, to engage children making the transition from Primary to Secondary school, on the topic of road safety. The aim is that players will improve their road safety behaviour and apply what they have learned in the game, to the real world as a learned response. The Department for Transport’s aim is to reduce child pedestrian casualties and deaths among this age group by allowing young people to practice good road safety behaviours through a channel which is known to be very popular among those making the transition to Secondary school.

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Q. How much does Code Of Everand cost?

Code Of Everand is free to play!

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Q. What do I need to play Code Of Everand?

Code Of Everand is played inside of your browser. To play we recommend that you use Firefox 2.0 or above, Internet Explorer 8.0 or above, or Safari 3.0 or above. You will also need to install Flash Player 10.

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Q. How do I start playing?

You must first register for a Code Of Everand Account before you can play. To Register visit the Registration Page. For Registration details and questions see the Registration section of this F.A.Q.

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Q. Can I chat with other players?

Code Of Everand has a built in chat system designed to allow players to interact with one another. The terms and phrases that can be used are pre-defined. We have tried to include chat phrases that allow players to express themselves, help others, and ask for help. Code Of Everand uses this system to avoid any potential abuse.

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Q. Can my account information be viewed by other people?

Your game character information can be viewed by other players within game play i.e. character statistics, equipped gear, etc.

We have taken every precaution to protect our users' identities and personal information. For more information please refer to our Privacy Policy

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Q. I'm in the game! Now what?

For advice on how to play Code Of Everand see the Game Guide.

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Registration Issues

Q. I have created an account but when I log in I receive a message that says my account has not been verified. How can I play?

When an account is created an email is sent to the Parent/Guardian's email that is used during the account creation process. Your Parent/Guardian needs to sign into their email account, open the email, and click the verification link contained in the email.

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Q. My Parent/Guardian can't find the Verification email. Where could it be?

Your verification email may end up in the Spam folder of the email account it is sent to. If it ends up in the spam folder it can still be opened and used as normal. You can always add support@codeofeverand.co.uk to your list of authorized contacts to ensure that message from Code Of Everand reach your inbox.

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Q. My Parent/Guardian checked their Spam folder and the verification email is nowhere to be seen. What do I do now?

If your verification email seems to be missing you can visit our Verification Page. On this page you can enter your Code Of Everand Username that you created when signing up for the game and re-send the verification email. A verification email will be re-sent to the Parent/Guardian email address associated with the User name entered.

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Q. I have re-sent my Verification email but my Parent/Guardian still has not received one. What can I do to get this email?

If you are still not receiving a verification email you may have entered your Parent/Guardian's email address incorrectly. If this is the case can contact support@codeofeverand.co.uk, or you can create a new Username with the correct email address.

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Q. What if I have forgotten my password?

If you have forgotten your password please visit our Password Page. You will be asked to provide your Username. An email will be sent to your Parent/Guardian with a password reminder.

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Q. I still have questions... how can I contact you?

Please send any support questions to support@codeofeverand.co.uk. For questions regarding issues within the game, please refer to the game guide.

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Q. How do I delete my child's account?

If you want to delete your child's Code of Everand account, please send an email to: support@codeofeverand.co.uk with the username and the associated email address. We will delete your child's account.

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Q. What does "School Year" mean on the Register page?

The following table shows the age range for each school year, based on the UK system:

School YearAge
Reception4-5
Year 15-6
Year 26-7
Year 37-8
Year 48-9
Year 59-10
Year 610-11
Year 711-12
Year 812-13
Year 913-14
Year 1014-15
Year 1115-16

We ask for school year to understand who is playing Code of Everand and to evaluate the game. However, if you really would rather not answer, you can choose "Prefer not to say."

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